Refund policy
30-Day Return Policy
If you wish to return your item, you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Be prepared to send the receipt or show proof of purchase.
To start a return, you can contact us at elizabethbyrdart@gmail.com. Please note that returns will need to be sent to the following address: 10908 Lake Arbor Way, Bowie, MD 20721
If your return is accepted, a return shipping label will be sent to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a "30-Day Return" will not be accepted.
Full refunds will be given after the item has been received and assessed.
You can always contact me for any return question at elizabethbyrdart@gmail.com.
Resale Return Policy
Return requests after 30 days are considered and given with partial refunds depending on the quality of the returned product and resale value, determined by the artist.
To be eligible for a return, you must be prepared to send photos of the item(s) and have proof of purchase, to which a non-negotiable offer will be made for repurchase of items.
Once the offer is accepted, a return shipping label will be sent to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a "Resale Return" will not be accepted.
Refunds will be given after the item(s) have been received and assessed.
You can always contact me for any return question at elizabethbyrdart@gmail.com.
Custom Items
Custom items, defined as an item made with specificities in mind per the buyer's wishes, are eligible for a "Resale Return," if the item has not been personalized (i.e. names, dates, etc.) for the buyer.
See the "Resale Return Policy" for more details.
Deposits for Custom Items are non-refundable.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.
Return Exceptions: Personalized Items & Non-Returnable Items
Personalized items, defined as an item made with personal information (i.e. names, dates, etc.) per the buyer's request, are not eligible for return.
Items with singular initials may be accepted, but at the artist's discretion.
Unfortunately, I cannot accept returns on gift cards or items marked for final sale.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elizabethbyrdart@gmail.com.